Quality--“the soul of the product and the life of the enterprise”. Ace Pen set the highest quality standards for all of our product lines. “Honesty and Innovation, High Efficiency, Quality supreme, Customers first" is our enterprise motto and has been committed to it in production and service. Our products are manufactured at modern, state-of-the-art equipments. From the quotation of a product idea through product delivery to our customers, every step of the manufacturing process is closely monitored. The foundation of any quality product starts with the quality materials going into it.
Ace Pen has experienced engineers who are responsible for Pen artwork and project management. Our project engineers always tie up with the Manufacturing and Quality Department .They have abundant experience in the projects following and they can communicate with customers on any issues. To guarantee the project goes smoothly, we also adopt the project management model in managing orders. All projects are guided by project leader who can effectively manage each progress and set down reasonable schedule to shorten the lead time, lower the cost and fully utilize resources.
For customers’ supervision, Ace Pen will send the progress report with pen parts processing status pictures for each project to the customers timely. It ensures that our customers can get the latest detailed information on the progress of the project. Our quality management system is designed to assure superior quality and service. This system is specifically developed to assure attention to detail, consistent documentation and unsurpassed overall product quality and reliability. All products will be inspected 100% one by one before shipment; our highly qualified team always ensures safe, effective solutions for our customers.
100% Satisfaction Guarantee
Ace Pen guarantees 100% customer satisfaction with no exceptions. In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Buy with confidence. Our products are assured to be free of defects and produced to your order specification. Each piece of Ace Pen should meet or exceed customer requirements. Our tried and true guarantee is that you never risk a penny with Ace Metal Pens. We persist on the wholehearted attitude with perfect service, well reputation to welcome your inquiry & orders from both in domestic and abroad!
Ace Pen has a no hassle return policy. If for some reason you are not satisfied with your purchase within the first two weeks from date of purchase. please email us at email@example.com before you return your item and a refund or a replacement will be given less the shipping charges when item is received at Ace Pen. Please enclose a copy of your invoice and include all original packaging and literature. If you receive a defective item, we will reimburse you for return shipping costs.